Order tracking
Your tracking number and the carrier's tracking link are sent to you by email as soon as your parcel leaves.
Your shipping email
As soon as your parcel leaves, you receive an email with your tracking number and a link to the carrier's website. Remember to check your spam folder.
Tracking on the carrier's website
Open the tracking link in that email: the carrier's website shows the progress of your delivery, step by step.
Your orders in your account
Sign in with the email address used for your order to see your orders and their shipping status.
No shipping email yet?
Your order is prepared within 24 to 48 business hours before it leaves; allow 5 more business days for a fully customised jersey. After that, write to us with your order number — we reply within 24 to 48 business hours.
Preparation
Within 24 to 48 business hours. Fully customised jersey: +5 business days.
Standard tracked shipping — free
Free to every country we serve: 10 to 16 business days after dispatch.
Express shipping — €7.99
Converted into your currency at checkout. Free on orders of €200 or more.
Europe and Asia: 6 to 9 business days after dispatch.
United States: 2 to 3 business days after dispatch.
Times are estimates after dispatch and exclude customs clearance.
Returns
30 days from delivery for items that have not been customised; return shipping is at your expense. A jersey printed with a name or number cannot be returned or exchanged, unless it arrives damaged or defective or we made an error. Refund within 14 days of receiving and checking the item.